If you’re in conflict with the University, feel you have been treated unfairly, or feel the University has failed to deliver the appropriate standard in some way, our Advice Team can support and guide you through the options for complaint. Our support can include talking through your situation with you, reviewing a draft of your complaint and advising on what evidence may be necessary. Please note that as part of the Students' Union, unfortunately we cannot provide advice on LSU complaints procedures. There are also specific processes for the appealing of results and outcomes of disciplinary or academic misconduct cases in the first instance.
We will listen to your concerns and advise you on your options for the next course of action. This might include seeking informal resolution, or writing a formal complaint – we will be able to support you with either route or the gathering of any evidence. We can also support with preparing complaints to the Office of the Independent Adjudicator once you have exhausted appropriate University processes.
We will be able to give you more specific and personalised advice once you have got in touch with us directly. You will be allocated an advisor, who can provide advice via email, on the phone or in person and can guide you through the process and your options.
If you would like to speak to one of our advice team, do get in touch as soon as possible. Complaints are typically easier to resolve the sooner they are raised. To get in contact, please provide us with your enquiry and the nature of your complaint.
Complaints should ideally be made within 3 months of the last relating incident to the complaint, so please keep this in mind whilst contacting us:
Students at the Loughborough Campus can email us at firstname.lastname@example.org, or, call us on 01509 635 072.
Students at the London Campus can email us at LSULondonadvice@lsu.co.uk, or, call us on 02038 051 364.