Union Faqs

Union related questions

Venue questions

Health and Wellbeing questions

Every student at Loughborough is part of Loughborough Students' Union. We're independent of the University, run and led by students, for students. We are here to help students learn new skills, make friends, have fun, solve problems and make the most of their Loughborough experience. 

Who runs the Union?

The Union is run by elected students and is here to represent your voice and make sure that you love your time at Loughborough. Students give their views, opinions and ideas to a group of annually elected representatives who oversee the running of the Union on the member's behalf. These elected students are the Student Executive Officers, who are backed by volunteers and staff. 

What is the AU?

The Athletic Union has a diverse variety of clubs available for everyone to be involved with.  Regardless of what level you have played before, whether it is recreational or elite, the AU can cater for you!  We are extremely proud of our sporting success and reputation as the best University for sport, highlighted by Loughborough winning the BUCS (British Universities and Colleges Sport) Championship for a record 35 consecutive years.  Alongside this, we have numerous world class athletes and countless famous sporting alumni, including names such as Lord Sebastian Coe, The Baroness Tanni Grey-Thompson and Ben Kay MBE. For more details click here.

What is Student Voice?

Student Voice is a confidential and non-judgemental service specifically to help you with any issues or problems you have with the University. We can help you with a range of issues, including academic misconduct, appealing results, disciplinary allegations, impaired performance claims or if you want to make a complaint against the University.

We also support Programme Reps and Programme Presidents to enhance the student experience. You can find more information about this here.

Student Voice is open 10am-4pm Monday - Friday and you can reach us on 01509 635072 or email us at voiceadvisor@lsu.co.uk or drop into the office to book an appointment. We are based downstairs in the Students' Union just opposite ASAP.

Union related questions

I'm having problems logging into the LSU website account.

If you're having problems registering or signing in to this website, please email membership@lsu.co.uk.

Can I hire a room for a private event?

There are a number of venues within the Union Building which are available for hire to both members and non-members. For information about booking a bar or club venue, please contact reception@lsu.co.uk.

I would like to advertise a service or product with the Union.

For any promotional material that you would like to advertise within Loughborough Students’ Union, please email marketing@lsu.co.uk.

Where do I go to check lost property?

All lost property is handed into the Union reception. Please ask there if someone handed it in. Alternatively, we recommend checking the Official Loughborough Freshers' group on Facebook if someone found it.

I lost my university ID with a Gold or Platinum sticker on it.

You can get a new sticker for your student card from the Union reception.

How can I get a refund for a society or an AU club membership?

If you require a refund or changing of a product or service purchased from a society or an AU Club, please contact them directly as they will be able to provide more details about their procedures.

I have a question regarding Passion.

For any Passion related question, please email passion@lsu.co.uk.

I can't find an answer.

Got a question that you can’t find the answer to? Drop us a message on our Facebook page or email union@lsu.co.uk.

Venue questions

I'm not a student, do I have access in the Union?

Loughborough Students' Union is not open to the general public unless specifically advertised as an event open to the public.

Loughborough Students' Union is open to all students with a valid student card from any University and a valid form of Photo ID.

Loughborough Students are permitted to bring two guests with the appropriate ID to prove they are over 18.

What is the ID Policy for Loughborough Students' Union?

The Union has the right to and may refuse admission to any customers who have consumed alcohol prior to arriving at the venue and who cannot provide a valid ID proving that they are over 18 years old.

Students of the Loughborough University require their Campus Card to gain entry to events. Non-students require proof of age and need to purchase a ticket for the event itself at the entrance.

Accepted forms of ID are: Driver's license (full or provisional), Passport and ID cards. We do not accept any other University’s cards as proof of age or ID.

Is there a cloakroom?

There is a cloakroom next to the entrance in Fusion. It is able to take a limited number of bags. Large bags are taken at staff discretion.

What do I do if I lose my cloakroom ticket?

No item will be given out without the matching ticket being presented unless authorised by the Duty Manager. If you have lost your ticket you will be asked to wait till the end of the event to collect your belongings.

I forgot an item in the cloakroom. When is it open? 

The Union Cloakroom is open on Mondays and Thursdays 1pm - 3pm.

Where do I go to check lost property?

All lost property is handed into the Union reception. Please ask there if someone handed it in. Alternatively, we recommend checking the Official Loughborough Freshers' group on Facebook if someone found it.

Is there an age limit for club nights?

Our club nights are for over 18’s only.

If you are under 18 years of age we are sorry but you cannot attend our club nights until you reach 18 years of age. If you are a student of the Loughborough University please contact us and we’ll give you free entry and a bottle of Prosecco for your 18th.

What should I do if I have an issue or problem whilst at the Union?

If you have a complaint about the venue or event please speak to a member of security who will try to assist and in turn, if necessary, contact a Duty Manager immediately during the show and the issue will try to be resolved.

Complaints after an event should be sent via email directly to union@lsu.co.uk.

Will there be strobe lighting during a show?

Yes, the Union does use strobe lighting in its Venues.


Why do some people seem to ignore the queue at the Union and go straight in?

We run a guest list for virtually all events.  On this list will be people celebrating their birthday on Wednesday, VIP on Friday, executive officers, competition winners, or any other LSU staff.

Moreover, any student who possesses a Gold or Platinum membership can skip the queue. 


Health and Wellbeing questions

Disability Office">Disability Office

The Disability Office provides a wide range of support, advice and guidance for disabled students, including students with medical conditions. They offer fantastic drop-in sessions for a range of different issues and no appointment is necessary so just pop in and see them! 

For more information please contact 01509 222770 or email disability@lboro.ac.uk.  


Dyslexia Support

The Dyslexia Support service within the Disability Office can support students in a number of different ways at the University whether it is through note-takers in lectures to one-to-one support session with a specialist tutor. Make sure you are registered with the Disability Office as soon as possible!

For more information please contact 01509 222770 or email disability@lboro.ac.uk.  

Counselling Service

The Counselling Service is available to all students and offers an opportunity to talk and reflect with a professionally trained person who is outside your immediate situation. They are a brilliant, well-established and experienced team of counsellors and you can talk to us about any personal, social or emotional concern, however big or small, whether or not it is affecting your work or studies.

The University also offer online counselling so instead of a weekly appointment a student registered gets a weekly message to discuss with your counsellor any issues you are having. It is easily available with no appointment; find them on the university website all you need is your University login.

For more information please contact 01509 222148 or email ucs@lboro.ac.uk.  

Mental Health Support Team

The Mental Health Support Team is here to support students experiencing mental health difficulties and provide advice and information on mental health issues. An mental health issue can range from anything from feeling stressed to depression, they are an brilliant team so don’t hesitate to contact them.

For more information please contact 01509 228338 or email mhst@lboro.ac.uk.

Medical Centre

The University Medical Centre is a regular GP surgery providing NHS services to registered patients and has suitable access for disabled patients. In addition to GP consultations, it provides a variety of clinics and services such as blood tests, baby clinics, maternity services, minor surgery, vaccinations, contraceptive services and sexual health clinics.

For more information please contact 01509 222061.